Customer Service


Feel free to call a ChristmasTown Trees customer service representative toll-free at 888-525-8773 to place an order, receive more information and have questions answered. We can also be reached 24 hours a day by email at info@christmastowntrees.com and we will respond promptly. Please send order forms or letters to:

ChristmasTown Trees 2015 Rice Street Suite 50 St. Paul, MN 55113

1-888-525-8773

Security

We offer secure online ordering to ensure your financial safety and make online purchasing convenient and worry-free. However, we realize that some customers do not feel comfortable ordering online. For this reason, we provide a toll-free number to place an order with a ChristmasTown Trees customer service representative. Payment options

We accept Visa, Mastercard, American Express and Discover. Checks are accepted on orders received via mail. Shipping and Handling

At ChristmasTown Trees we understand that you want your products as soon as possible, and we are dedicated to do all we can to see that your needs are met. All in stock orders that are placed before 3p.m. EST. are shipped out SAME DAY. We charge $8.95 for handling. Standard Shipping

ChristmasTown Trees offers FREE shipping on all orders in the 48 contiguous states. Additional shipping charges will apply for items shipped to Alaska, Hawaii, and Puerto Rico.

Express Delivery

We can express deliver your purchases if you choose. If you place an order by 2:00 PM EST Monday-Friday it can be delivered for Next Day Service. Please call us at 1-888-525-8773 for a Next Day Freight Quote. You will receive an email to confirm your order and you will receive an email notification when the order is shipped. We will provide you with a tracking number upon email request. Recommended Shipping Address

ChristmasTown Trees recommends shipping to a location where someone will be available to receive the delivery. ChristmasTown Trees cannot be responsible for packages delivered to unattended addresses.

Sales Tax

Sales tax is charged only on orders shipped to customers in Minnesota.

Returns

ChristmasTown Trees is able to offer the lowest prices around because most products are shipped directly from the manufacturer or vendor. Because of this, we offer the following guidelines to return your purchase: You have 15 days from receipt of the product to initiate your return. You must contact us at 888-525-8773 or via email to info@christmastowntrees.com to notify us of your intent to return your order. We will instruct you as to the proper location to return your order. Do not return product without contacting ChristmasTown Trees for instructions as your return will be refused.

Your return must reach its destination within 15 days from the date the return was initiated. We will ship late items back to you without issuing a credit. To qualify for a refund, the product must be returned in its original condition, including original packaging, manufacturer's containers, documentation, warranty cards, manuals, and accessories. Do not mark or deface the manufacturer packaging in any way. We will not accept returns if packaging is not in its original condition we will return such products to you. If you reject such items returned to you, ChristmasTown Trees reserves the right to liquidate the inventory and withhold credit. All costs related to return shipping must be paid by the customer. When we receive and inspect your returned product, we will refund the amount of the product less a 20% restocking fee. Remember, it is your responsibility to repack the product completely and properly, arrange for its return to the appropriate location. We encourage you to insure your shipment so that in the event of loss or damage, you will be covered.

Cancellations

You may cancel an order until the order has been shipped. Once the order has been shipped, it cannot be canceled. You may return the product, following the directions outlined in the Returns section.

Disclaimer and Limitation of Liability as to Products Sold

All products contain the full manufacturer warranty. EXCEPT AS EXPRESSLY STATED HEREIN, CHRISTMASTOWN TREES MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THE CHRISTMASTOWN TREES SITE. EXCEPT AS EXPRESSLY STATED HEREIN, CHRISTMASTOWN TREES EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO CHRISTMASTOWN TREES ARISING FROM ANY PRODUCT SOLD ON THIS SITE SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL CHRISTMASTOWN TREES, ITS DIRECTORS, OFFICERS, EMPLOYEES OR REPRESENTATIVES BE LIABLE FOR SPECIAL INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCT SOLD. Disclaimer and Limitation of Liability as to the ChristmasTown Trees Web Site

THE CHRISTMASTOWN TREES WEB SITE AND THE MATERIALS THEREIN ARE PROVIDED "AS IS". CHRISTMASTOWN TREES MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE CHRISTMASTOWN TREES SITE, ITS OPERATION, CONTENTS, INFORMATION, OR MATERIALS. CHRISTMASTOWN TREES EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE SITE OR ITS USE, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT CHRISTMASTOWN TREES, ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR DAMAGES ARISING FROM THE OPERATION, CONTENT OR USE OF THE CHRISTMASTOWN TREES SITE. YOU AGREE THAT THIS LIMITATION OF LIABILITY IS COMPREHENSIVE AND APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, ChristmasTown Trees shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. ChristmasTown Trees shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, ChristmasTown Trees shall immediately issue a credit to your credit card account in the amount of the incorrect price.